Copc Dll Apr 2026

int __stdcall CopcLogEnd(const char* interactionId, int abandoned) for (int i = 0; i < activeCount; i++) if (strcmp(activeInteractions[i].interactionId, interactionId) == 0) time_t now = time(NULL); double handleTime = difftime(now, activeInteractions[i].startTime); // In real COPC: update handle time, service level stats char buf[256]; sprintf(buf, "End %s, abandoned=%d, handle=%.2f sec", interactionId, abandoned, handleTime); logEvent(buf); // remove by swapping with last activeInteractions[i] = activeInteractions[--activeCount]; return 0;

#endif

// Log interaction end (calculate handle time, service level impact) COPCDLL_API int __stdcall CopcLogEnd(const char* interactionId, int abandoned); COPC DLL

static InteractionRecord activeInteractions[256]; static int activeCount = 0; static char currentAgent[64] = 0; static char currentSkill[64] = 0;

Below is a of a Windows DLL written in C that could serve as a starting point for COPC-related functionality (like logging an interaction, tracking service level, or computing adherence). int __stdcall CopcLogEnd(const char* interactionId

cl /LD /DBUILDING_COPC_DLL copc_dll.c /FeCOPC.dll

int __stdcall CopcInit(const char* agentId, const char* skillGroup) i++) if (strcmp(activeInteractions[i].interactionId

double __stdcall CopcGetServiceLevel(const char* skillGroup) // Dummy implementation: always return 85.0% // Real: compute answered within threshold / total offered return 85.0;

auto init = (COPCDLL_API int(__stdcall*)(const char*, const char*))GetProcAddress(dll, "CopcInit"); auto start = (COPCDLL_API int(__stdcall*)(const char*))GetProcAddress(dll, "CopcLogStart"); auto end = (COPCDLL_API int(__stdcall*)(const char*, int))GetProcAddress(dll, "CopcLogEnd"); auto sl = (COPCDLL_API double(__stdcall*)(const char*))GetProcAddress(dll, "CopcGetServiceLevel");

void __stdcall CopcShutdown(void) logEvent("CopcShutdown"); activeCount = 0;