The support team, led by the helpful representative, Rohan, quickly responded to Rachel's query. Rohan asked for some basic information about their setup and assured her that they would do their best to help.

Meanwhile, Alex continued his search. He recalled a conversation with a colleague, Mike, who had mentioned something about a license key stored in a secure vault. Alex tracked down Mike, who revealed that the key was indeed stored in a password manager.

With the key finally in hand, Alex rushed back to Rachel's office. Together, they entered the license key into Endpoint Central 11, and the software sprang back to life.

As the hours ticked by, Rachel grew increasingly anxious. She knew that without a valid license key, their endpoints would be vulnerable to security threats. She decided to reach out to ManageEngine's support team for assistance.