We do not offer 24 hour support. All enquiries and requests for support will be responded within 4 hours, from 8:30am to 7:00pm, Monday to Friday (GMT). If you experiencing any technical difficulties outside of these hours, response times will be longer.
The flash took eleven seconds. When the D7 rebooted, its screen didn’t show the cheery Neato logo. Instead, a single line of green text scrolled past: “CUSTOM FW v3.2 – YOUR HOUSE, YOUR DATA.”
Alex hadn’t been down there since the previous owner installed the sump pump. He grabbed a flashlight. The hatch was sticky, and the air smelled of wet clay. He crawled past dusty Christmas ornaments until his light hit a shoebox. Not his. Inside: a dead USB drive and a spiral notebook. The handwriting was frantic, dated five years ago.
Alex killed the Wi-Fi on the D7. The vacuum beeped once, then went dark. neato custom firmware
The southwest corner was the crawlspace access.
Alex stared at the blinking green light on his D7. He’d bought it for one reason: his cat, Mochi, shed like a dandelion in a hurricane. The vacuum was a workhorse, a silent little tank that thumped into baseboards and cursed in binary. But "spy"? That was paranoid. The flash took eleven seconds
The vacuum beeped twice—a sound Alex had never heard before. He could have sworn it sounded like a laugh.
That’s when he found the forum.
“Neato Custom Firmware” was a ghost ship. A single thread, buried three pages deep on an old robotics hacker board. The last post was from 2019. The first line read: “Stock firmware sends telemetry to servers you don’t own. This replaces the brain. No cloud. No phoning home. Just you and your little robot.”
Alex grinned. Then the vacuum lunged.