A uniformed executive from Yaantra arrived at his doorstep with a toolkit. He scanned the QR code from Rohan’s Flipkart app, verified the diagnostic report, and sealed the phone in a tamper-proof box.

Rohan stared at his phone’s screen. Or rather, at the web of cracks spreading across it like a frozen lightning bolt. The phone worked, but the display was a mess of dead pixels and sharp glass splinters.

"Sir, because you ran the diagnostics first, we already brought the replacement screen for your exact model. No waiting."